OBJECTIVE, SCOPE AND APPLICABILITY
Takekare Wellness Solutions Private Limited ("Company", "we", "our", "us") respects an individual's privacy and is committed to protecting the same. This Privacy Policy ("Policy") describes how we collect, use, disclose and transfer Personal Information (as defined below), through platforms controlled by the Company viz www.takekare.in and mobile sites/application (the "Platforms") of the individuals who browse, access or provide information on or through the Platforms, or whose information the Company otherwise collects, receives or processes in connection with the offer and sale of its wellness products and services ("Offerings") (hereinafter, collectively referred to as "Customers", "you", "your") and ensure its compliance with applicable laws and regulations. This Policy does not apply to Personal Information collected from you offline (unless otherwise specified), to Company's websites that do not link to this Policy, to Customers of countries other than India or to third-party websites to which Platforms may link.
By accessing and/or using our Platforms and providing the information as explained in this Policy, you consent to the collection and use of the information you disclose on the Platforms in accordance with this Policy, including but not limited to your consent for sharing your information as per this Policy. We encourage you to read this Policy regarding the collection, use, and disclosure of your information. If you are not comfortable with any of the terms or policies described in this Policy, you may choose to discontinue usage of the Platforms.
For the purpose of this Policy, the term "Personal Information" shall mean any information that relates to you, which, either directly or indirectly, in combination with other information available or likely to be available with the Company, is capable of identifying you, which is submitted to and/or collected over the Platforms and maintained by the Company in an accessible form, provided that, any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as Personal Information for the purposes of this Policy.
HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
We communicate with you through various means and channels, including our Platforms, email, phone or text messaging, although we do generally note that our preferred means of communication is email. Such communications may involve giving to you, as well as receiving information from you. We collect and receive the Personal Information in the following ways:
When you submit your Personal Information on our Platforms: The Company collects and stores the Personal Information that you provide while using our Platforms including when you enter your Personal Information into data fields as part of a voluntary registration process. We also collect and store your Personal Information through sponsored social media platforms, events, etc. For example, you may submit your name, postal address, e-mail address, and/or other information in order to register, place orders for our Offerings, receive information, register for newsletters, receive offers, contact our customer care service, or respond to our surveys.
Automatic collection: We automatically collect and store certain types of information whenever you interact with us. Such information includes information about your use of the Platforms, your interaction with content and services available through the Platforms. Like many websites, unidentifiable information may be collected using various technologies, such as cookies, Internet tags, and web beacons. Your Internet browser automatically transmits to the Platforms some of this unidentifiable information, such as the URL of the Website you just visited and the browser version your computer is operating. Passive information collection technologies can make your use of the Platforms easier by allowing the Company to provide better service, customize sites based on consumer preferences, compile statistics, analyze trends, and otherwise administer and improve the Platforms.
Other sources: We might receive information about you from other sources, such as updated delivery and address information from third parties, which we use to correct our records and deliver your orders more easily. Further, we may receive information about you from third parties that feature our Offerings or promotional offers if you opt-in to receive information from us. You may also choose to participate in a third party application or social media sites through which you allow us to collect (or the third party to share) Personal Information about you, including usage information. We may also receive information, such as marketing related or demographic information about you from third parties to enhance our ability to tailor our content and offer you the Offerings that we believe may be of interest to you. The Company is not responsible for the privacy practices of such third-party websites which it does not own, manage or control.
WHAT PERSONAL INFORMATION DO WE COLLECT?
The Company limits itself to collect information which is necessary to ensure accurate services and is required to process your order or provide a refund and continually improve our Offerings and services.
Following are the categories of Personal Information that is collected and processed by us:
1. Your name, e-mail and postal addresses, phone number(s), country;
2. Date of birth, language preference, location;
3. Any open data and public records such as information about you that is openly available on the Internet;
4. Names of people to whom orders have been shipped including address and telephone numbers, IP addresses;
5.Interest information and in certain circumstances, your opinions and individual preferences, etc.;
6. Financial information such as bank account or credit/debit card or other payment instrument details, password for availing the Offerings on our Platforms;
7. We may also maintain a record of your interests and acquire information about you from our future affiliates;
8. Phone numbers used to call our customer service number.
9. We may collect and use technical data and related information to facilitate the provision of software updates, product support and other services (if any) related to the Platforms.
WHAT IS THE PURPOSE FOR WHICH THE PERSONAL INFORMATION IS COLLECTED?
The Company may use your Personal Information to:
1. Verify your identity;
2. Fulfill orders and transactions;
3. Communicate with you about your account and activities on the Platforms;
4. Sign up for our newsletter, respond to a survey or marketing communication;
5.Serve you better in responding to your requests;
6. Respond to reviews, comments, or other feedback provided;
7. Administer a contest, promotion, survey or other site feature;
8. Ask for ratings and reviews of the Offerings;
9. Follow up after correspondence (live chat, email or phone inquiries);
10. Allow you to log in with a social media account and share activities on your social media pages;
11. Comply with our legal obligations, policies and procedures, including compliance with relevant industry standards and the enforcement of our terms and conditions;
12. Understand your shopping preferences;
13. Conduct marketing and performance research to assist us in measuring our customer services, benchmarking our performance and to help us improve your experiences and Offerings;
14. Send communication related to order updates and offers through e-mail, SMS and social media channels;
15. Do internal research on our Customers' demographics, interests, and behaviour to better understand and serve you;
16. Provide you with exclusive offers, tailor content, advertisements, and improve the Platforms and/or for internal business purposes;
17. Analyze trends, track Customers' web page movements, help identify you and your shopping cart for aggregate use;
18. Determine which of our locations may be closest to you, provide promotional offers, and to offer Offerings to you;
19. Prevent, detect, investigate and take action against crimes (including but not limited to fraud and other financial crimes), any other illegal activities, suspected fraud, or violations of Company's terms and conditions in any jurisdiction;
20. Establish, exercise or defend legal rights in connection with legal proceedings (including any prospective legal proceedings) and seek professional or legal advice in relation to such legal proceedings; and
21. Comply with any applicable law, regulation, legal process or enforceable governmental request.
The legal basis on which we collect your Personal Information:
1. Performance of a Contract: some of the Personal Information processed is performed on the basis that it is necessary for the performance of our agreement with you, e.g., processing your Personal Information for delivering the Offerings ordered by you on our Platforms.
2. Legitimate Interest: legitimate interests will include where we send you marketing information about our Offerings, communicate with you in order to serve you better.
3. Compliance with a Legal Obligation: for certain types of processing it is necessary in order to allow us to comply with a legal obligation, e.g., where we are required to retain business records for fixed periods of time in order to comply with local legal requirements.
4. Consent: In certain situations, we rely on your consent in order to process your Personal Information. Where we require your consent, we seek your consent at the time of provision, and such processing will only be performed where consent is secured. You can withdraw your consent, as per this Policy where applicable, by sending an email to privacypolicy@takekare.in.